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Firstsource Solutions creating a further 300 jobs in Cardiff

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Firstsource Solutions creating a further 300 jobs in Cardiff

PostFri Feb 26, 2016 11:04 am

Firstsource Solutions has invested in its second contact centre in Cardiff at Oakleigh House



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Oakleigh House, Cardiff


Global outsourced customer service specialist Firstsource Solutions is creating a further 300 jobs in Cardiff as it today unveils its second contact centre in the capital.

The new centre at Oakleigh House comes four years after the opening of Firstsource’s flagship facility in the city which currently employs 1,000 people at Discovery House in Cardiff Bay.

Its new operation, in the city centre, will make Firstsource one of the largest contact centre employers in Cardiff.

The new roles are a combination of full and part-time. The expansion by Indian-owned Firstsource is being supported by both the Welsh Government and Cardiff council.

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Firstsource works with UK and international companies across the financial, retail, telecommunications and media sectors to provide them with dedicated customer contact teams and end to end customer experience solutions.

First Minister
At the official opening of Oakleigh House, Carwyn Jones, First Minister for Wales said: ‘I am delighted that Firstsource has chosen to continue to expand its operations in Cardiff, creating opportunities for new jobs and further cementing its role as an important employer in the local area.

"The fact that it has done so is testimony to the talented workforce that we have on offer in our city, and I wish Firstsource and the new team at Oakleigh House the very best of luck."

FirstSource Call Centre Cardiff bay
Gavin Snell, president, customer management at Firstsource, said: ‘Opening our new facility in Cardiff is an exciting time for Firstsource.

"We are now a well established global customer contact partner, dedicated to working collaboratively with businesses to look after their brands with each and every customer engagement.

"Our new centre we will be able to build on our services as well as offering exciting new employment opportunities in the local area.

Over the last four years, we have been incredibly impressed by the talent and commitment of the team in Cardiff, and and look forward to continuing to grow our operations here over the coming months and years." ... 0-10952862

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