Wed Apr 27, 2022 10:49 am
Having flown from Cardiff Airport this weekend, I can’t help but feel the Welsh Government takeover is not working for our national airport. I was proud when Qatar Airways announced the Doha route and felt this would be the catalyst for an improvement of quality and a better future for Cardiff airport. Again, I was impressed when Wizz Air announced their arrival, but my experience at the airport was borderline depressing. The building doesn’t feel fit for purpose and the infrastructure is old and substandard. The departures hall on the ground floor was disorganised and painfully understaffed (one member of staff overseeing the self-service bag drop and manned desk). The security area is dark and claustrophobic. The Duty Free area is dimly lit, scruffy and the quality of the fit-out is poor. It’s so un-aspirational, it doesn’t entice you to make a single purchase. (Again, manned by only one staff member.)
Despite the refurbishment and investment (ahead of the Qatar arrival), the departure lounge feels dated and the amenities are minimal. The bar and Costa were both at full capacity, but product availability at the bar was poor. Just two draught beverages on tap and extortionately priced food items. The toilets were in an appalling condition and smelt disgusting. Considering we were the first flight of the day, I couldn’t understand why they were in such dire condition?! My final observation is that the airport was absolutely freezing. There were a lot of people complaining about the air conditioning. This personally didn’t effect me, but there were a lot of older people saying they felt uncomfortably cold.
In summary, the airport is uninspired and feels thrown together. It simply doesn’t compare to Bristol in any shape or form. Other than convenience, I can’t see why anyone would choose to fly from Cardiff. It feels like the airport is operating on a shoe-string. If I were an airline considering Cardiff Airport as a potential base, I’d think again on the basis of the customer experience, infrastructure and operations.
It doesn’t feel like Cardiff Airport will turn the tide until it receives a significant face lift. At the same time, a re-haul can’t be justified until passenger numbers increase. It’s a difficult cycle!
Does anyone else have any thoughts? I really had high hopes for the airport, but felt really disappointed.